FAQs

                                                               

AKRS Frequently Aasked Questions
What is your returns policy?
RETURNS POLICY within 30-days of original purchase will be accepted as long as items are in original packaging (including any tags) and the item has not been used or installed. We will not accept returns on clearance or opened electrical items. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange based on the condition of the item. Items can be returned to store locations with documentation of order number or email address affiliated with the order such as packaging slip and/or email receipt. Contact Us. To ensure an efficient return process, please include your name and order number of your package. Once the item is received, we will issue a refund.
Full Returns Policy
How quickly will I receive my package? / Where is my package?
Typically orders ship within 24 hours of receipt Monday through Friday. Most orders received before 11:00am CST will ship same day.
Once an order is shipped, you will receive an email confirmation with tracking information included. If you notice an odd delay as the package is in route to you, Contact Us or call at 877-AKRS-Now and we can begin a trace on the package with the carrier to find why there are delays.
NOTE: This process can sometimes take up to 48 hours with carriers.
How can I ensure this part will fit my machine?
We make every effort to make sure our listings are thorough for what models a part fits, however updates are continual from the manufacturers. Feel free to Contact Us or call at 877-AKRS-Now with your make, model, and serial number and we can research the part and ensure a proper fit. Additionally, once we know, we will update our listings for future customers as well.
Is it possible to order a part that you don't have listed? How?
Contact Us or call at 877-AKRS-Now to be connected to an AKRS Equipment representative to see if they are able to track down the part requested and assist you in that ordering process. If the part is available at one of our retail locations, we will get the part in, prioritize it to be listed online, and let you know immediately the moment it becomes available.
How do I contact AKRS?
Contact Us or call at 877-AKRS-Now to let us know what you're trying to find.
Who owns AKRS Equipment?
AKRS Equipment Solutions isn't owned by a single person but is a large John Deere dealership formed in 2020 from the merger of three Nebraska-based companies: Plains Equipment Group, Stutheit Implement, and Greenline Equipment, led by CEO Kevin Clark. They operate as a single entity with 27 locations across the Midwest, serving farmers and landowners with John Deere equipment.
Does AKRS sell John Deere equipment?
Yes. AKRS is an authorized John Deere dealer offering new and used John Deere equipment, along with parts, service, and ongoing support. Inventory and availability vary by location.
Where can I buy John Deere parts from AKRS?
John Deere parts can be purchased through AKRS online, by contacting your local AKRS store, or by working directly with a parts specialist. Some items may be available for special order if they are not currently in stock.
Can AKRS help me if I don’t know my part number?
Yes. If you don’t have a part number, provide your equipment’s make, model, and serial number along with a description of the part you need. Our parts specialists can help identify the correct part.
How do I know if a part or fluid is compatible with my equipment?
Compatibility depends on your equipment’s model, serial number, and manufacturer specifications. If you are unsure whether a part or fluid is correct for your machine, AKRS team members can help verify compatibility before you order.
Does AKRS offer warranties on parts and equipment?
Warranty coverage varies by manufacturer and product type. Many OEM parts include manufacturer warranties, while coverage for aftermarket items may differ. Contact AKRS for details on specific warranty terms.
Can AKRS help with equipment service or repairs?
Yes. AKRS locations offer equipment service, maintenance, and repair support. Service availability may vary by location, so we recommend you contact your local store to schedule an appointment.
What should I do if I have a question not covered in the FAQs?
If you have additional questions, please contact AKRS through our Contact Us page, call your local AKRS store, or visit a nearby location for personalized assistance.
Where is AKRS located?
AKRS operates multiple dealership locations across the Midwest. Each location offers equipment sales, parts, and service support. Visit our Store Locator to find the AKRS location nearest you.
How do I find my nearest AKRS location?
You can find the closest AKRS dealership by using the Store Locator on our website. Locations are listed with contact information, hours, and available services. Find Location
What are AKRS store hours?
Store hours vary by location and department. Please check your local AKRS store page or contact the store directly for current hours of operation. Find Location  
Can I visit an AKRS store in person to buy parts or get help?
Yes. Customers are welcome to visit their local AKRS store for parts purchases, service scheduling, equipment inquiries, and in-person support from our team. Find Location  
How do I contact a specific AKRS location?
Each AKRS store has its own phone number and contact details. You can find this information on the individual location pages through our Store Locator  
Does AKRS serve customers outside of its immediate locations?
Yes. While AKRS operates physical dealership locations, we also support customers beyond those areas through online parts ordering and phone support, depending on availability.