FAQs

FAQ's

What is your returns policy?

RETURNS POLICY within 30-days of original purchase will be accepted as long as items are in original packaging (including any tags) and the item has not been used or installed. We will not accept returns on clearance or opened electrical items. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange based on the condition of the item. Items can be returned to store locations with documentation of order number or email address affiliated with the order such as packaging slip and/or email receipt. Contact Us. To ensure an efficient return process, please include your name and order number of your package. Once the item is received, we will issue a refund.
Full Returns Policy

How quickly will I receive my package? / Where is my package?

Typically orders ship within 24 hours of receipt Monday through Friday. Most orders received before 11:00am CST will ship same day.
Once an order is shipped, you will receive an email confirmation with tracking information included. If you notice an odd delay as the package is in route to you, Contact Us or call at 877-AKRS-Now and we can begin a trace on the package with the carrier to find why there are delays.
NOTE: This process can sometimes take up to 48 hours with carriers.

How can I ensure this part will fit my machine?

We make every effort to make sure our listings are thorough for what models a part fits, however updates are continual from the manufacturers. Feel free to Contact Us or call at 877-AKRS-Now with your make, model, and serial number and we can research the part and ensure a proper fit. Additionally, once we know, we will update our listings for future customers as well.

Is it possible to order a part that you don't have listed? How?

Contact Us or call at 877-AKRS-Now to be connected to an AKRS Equipment representative to see if they are able to track down the part requested and assist you in that ordering process. If the part is available at one of our retail locations, we will get the part in, prioritize it to be listed online, and let you know immediately the moment it becomes available.

How do I contact AKRS?